We assure you that all products sold on cheeniikum.com are new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he / she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided.

Possible resolution could be Replacement, Exchange or Refund by coupons.

Procedure for return of products

Please contact us either on phone or though email and provide the Order id details.
Please ensure that the product return is initiated within 3 (three) days of receipt of the article.
Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
Just add that opening video is must then also we will exchange or will send refund and if they want exchange after talking with us. Refund between 5 to 7 working days.

And they have to contact me for this on support@themedicalstreet.com

Shipping Policy

After confirmation of order from our customer support team, products are couriered within 2 business working days.
Information regarding the bill number will be communicated to the buyer after the products are dispatched.
Delivery charges vary depending on the city at which the parcel is to be dropped. 4 to 5 days delivery all over India (subject to weather and other conditions).